Service Location Coordinator

Columbia Power & Water Systems (CPWS) seeks an individual for a full-time, non-exempt position to perform administrative tasks associated with the creation of new services. The position will also serve as the primary contact for all individuals desiring new service from CPWS or reconfiguring existing service(s).

Duties/responsibilities include the following: complete the electrical permitting process per state standards; complete the water tap process per CPWS standards and state regulations; ensure appropriate fees are collected for all services desired at each location; ensure each location is mapped correctly within GIS; interact with inspector, electricians, and home builders as needed; talk with customers by telephone or in person to determine service needs; interact with appropriate engineering departments to ensure meeting customer expectations; ensure accuracy of GIS and CIS data integration; collaborate with Meter Services to ensure billing information is correct; maintain standards for location addressing; understand all service requirements; ensure integrity of location attributes, including but not limited to inside/outside city limits and sales tax codes; ensure continuous data integrity of all locations within CPWS service territories; maintain documents related to all locations as needed, including the scanning of documents; collaborate with Customer Records to ensure bills are prepared accurately; and other work as assigned.

Required skills/abilities include regular attendance at work; acknowledge and adhere to all CPWS policies; perform duties safely without endangering self, others, and the public; ability to use eyes, hands, and fingers to operate computer keyboard quickly and accurately; ability to read maps; must have good communication skills; ability to handle multiple tasks; and the ability to work inside.

Physical requirements include ability to lift 0 – 20 pounds maximum occasionally; ability to lift and/or carry objects weighing up to 10 pounds for 2 hours a day; ability to sit for 2 hours at a time; and the ability to talk, see, hear, reach, handle, and feel.

To do this job, you must have a high school diploma or equivalent and 5 years of customer service work experience, utility industry preferred.

Applicants may submit applications and/or resumes to CPWS. Resumes may be submitted by visiting CPWS’ Career Page on-line at–water-systems. Applications are available on our website at If not submitting a resume on-line, fully completed, original applications can be hand delivered to 201 Pickens Lane or mailed to CPWS, ATTN: Human Resources Manager, P. O. Box 379, Columbia, TN 38402-0379. On-line resumes and/or completed applications will be accepted until the position is filled. Salary commensurate with experience and qualifications will be discussed only at

interview. Excellent benefit package. Drug-Free Workplace. Drug testing is a condition of employment with CPWS. EOE.

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