Customer Care Representative

Columbia Power & Water Systems seeks an individual for a full-time, non-exempt Customer Care Representative position to interview applicants for electric or water service, handle broadband sales, and schedule installation appointments.
Duties/responsibilities include the following: customer order entry and order processing; billing information inquiries; schedule installation appointments of broadband services; broadband service sales; talk with customers by telephone and/or in person and receive orders for installation, turn-on, discontinuance, transfer, or change in service; fill out contract forms, determine charges for service requested, prepare change of address records, and issue service orders; determine and assess deposits for new customer accounts; enter data regarding customer accounts into computer using keyboard and following format displayed on screen; verify identification before completing service order; and other duties as assigned.
Required skills/abilities of the job include the following: acknowledge and adhere to all CPWS policies; regular attendance at work; perform duties safely without endangering self, others, and the public; ability to uses eyes, hands, and fingers to operate computer keyboard quickly and accurately; ability to handle multiple tasks; ability to read and write, ability to be able to add, subtract, multiply, and divide all units of measure; ability to follow instructions; ability to work with the general public; and the ability to work inside.
Physical requirements include the following: ability to lift 0 – 20 pounds maximum occasionally; ability to lift and/or carry objects weighing up to 10 pounds for 2 hours a day; ability to sit for 2 hours at a time; and the ability to talk, see, hear, reach, handle, and feel.
To do this job, you must have a high school diploma and two years of customer service experience preferred.
Resumes may be submitted by visiting CPWS’ Career Page on-line at Applications are available by visiting our website at If not submitting a resume on-line through CPWS’ Career Page on, CPWS will only consider fully completed, original applications that are either hand delivered to the 201 Pickens Lane address or mailed to Columbia Power and Water Systems, ATTN: Human Resources Manager, P. O. Box 379, Columbia, TN 38402-0379. On-line resumes and/or completed applications will be accepted until the position is filled. Salary commensurate with experience and qualifications will be discussed only at interview.Excellent benefit package. Drug-Free Workplace. Drug testing is a condition of employment with CPWS. EOE.

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