Columbia Power and Water Systems is now accepting online applications for commercial and residential customers. Please visit https://cpws.seamlessdocs.com/f/externalcustomerapplicationportal to process your secure forms.
CPWS Power Maintenance Planned for Late April and Early May
COLUMBIA, Tenn. – Tennessee Valley Authority (TVA) has scheduled maintenance on a power line that has the potential to cause an extended outage to Columbia Power and Water Systems’ West Columbia Substation. The scheduled maintenance will occur on April 18-19, April 25-26, and May 2-3, 2020 between the hours of 10:00PM-7:00 AM. CPWS crews will be working diligently to keep …
We Are Here for You.
Each day brings new concerns and opportunities to CPWS during this world health pandemic. As always, our top priority is to provide safe, reliable, quality service and care to our customers. We understand the uncertainty and stress many of our customers are experiencing. By relaxing our standard policies and procedures, CPWS hopes you will have less of a burdensome decision …
Customer Lobby Closed
Effective immediately, our customer lobby will be closed until 04/27/2020. All business can be conducted by email (csr@cpws.com), phone (931-388-4833) or drive-thru, Monday-Friday 7AM-5PM. We remain committed to serving the customers of CPWS; however, due to the COVID-19 Pandemic, we feel it is important to follow health guidelines recommended by the Center for Disease Control, State of Tennessee officials, and …
New Services to Help Customers
CPWS is pleased to announce our new Interactive Voice Response System (IVR) that went live Monday, January 6, 2020. This new system utilizes IVR technology, through simple phone prompts, to allow customers to report power outages more quickly and without extended phone hold times. In addition to IVR, CPWS recently partnered with Cooperative Response Center (CRC), an off-site call center, …
Public Power Week 2019
CPWS celebrated Public Power Week October 7-11, 2019. Public Power Week is about celebrating you, our customer! It is an honor to bring customer-focused, reliable service to our community. Congratulations to our giveaway winner, Lenora Fitzgerald!
United Way of Maury County
United Way of Maury County has begun their 64th year in raising funds to support local organizations. Think about that for a second…64 years of making sure our community has the resources to provide help, hope and opportunity to our neighbors. Talk about impact! Did you know that $0.98 of every $1.00 donated to the UWMC stays in Maury County? …
CPWS Outage Map Now Available
Our mission at CPWS is to provide exceptional service to our customers. We have been working hard to evaluate our processes and practices to improve customer experience and service. Over the next year, we will be announcing new programs and responses to better communicate with the people that matter most- YOU. Today, we are proud to announce the addition of …
Congratulations to the Columbia Water System
From April 16 to May 3, 2019, TDEC performed the most recent sanitary survey of the Columbia Water System covering May 15, 2017 to April 15, 2019. The Columbia Water System received 599 out of a possible 599 points! Thank you to our hardworking staff who ensure we maintain the best levels.
Annual Water Quality Report
We are once again pleased to present our annual water quality report covering all testing performed between January 1 and December 31, 2018. Over the years, we have dedicated ourselves to producing drinking water that meets all state and federal standards. We continually strive to adopt new methods for delivering the best-quality drinking water to you. As new challenges to …