Annual Water Quality Report

Water Treatment Pump Station

We are once again pleased to present our annual water quality report covering all testing performed between January 1 and December 31, 2019. Over the years, we have dedicated ourselves to producing drinking water that meets all state and federal standards. We continually strive to adopt new methods for delivering the best-quality drinking water to you. As new challenges to …

Water Safety Tips

CPWS cares about the quality of your water. During this time, many of you may be returning to homes or places of business that have been vacant for weeks. Please consider following these tips to help ensure clean, safe water: https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html

Quarterly Board Update: Long- Term Water Supply Program Webinar

WHEREAS, as a result of COVID-19, the Governor of the State of Tennessee has requested that large public gatherings be eliminated, and that business be conducted remotely and by electronic means if possible; and WHEREAS, in accordance with Executive Order No. 16, the Board of Public Utilities of the City of Columbia, Tennessee, will hold its Quarterly Long-Term Water Supply …

Board of Public Utilities Board Meeting Webinar

WHEREAS, as a result of COVID-19, the Governor of the State of Tennessee has requested that large public gatherings be eliminated, and that business be conducted remotely and by electronic means if possible; and WHEREAS, in accordance with Executive Order No. 16, the Board of Public Utilities of the City of Columbia, Tennessee, will hold its regular monthly study sessions …

Now Accepting Online Applications

Columbia Power and Water Systems is now accepting online applications for commercial and residential customers. Please visit http://cpws.seamlessgov.com to process your secure forms.

CPWS Power Maintenance Planned for Late April and Early May

COLUMBIA, Tenn. – Tennessee Valley Authority (TVA) has scheduled maintenance on a power line that has the potential to cause an extended outage to Columbia Power and Water Systems’ West Columbia Substation. The scheduled maintenance will occur on April 18-19, April 25-26, and May 2-3, 2020 between the hours of 10:00PM-7:00 AM. CPWS crews will be working diligently to keep …

We Are Here for You.

Each day brings new concerns and opportunities to CPWS during this world health pandemic. As always, our top priority is to provide safe, reliable, quality service and care to our customers. We understand the uncertainty and stress many of our customers are experiencing. By relaxing our standard policies and procedures, CPWS hopes you will have less of a burdensome decision …

Customer Lobby Closed

Effective immediately, our customer lobby will be closed until 04/27/2020. All business can be conducted by email (csr@cpws.com), phone (931-388-4833) or drive-thru, Monday-Friday 7AM-5PM. We remain committed to serving the customers of CPWS; however, due to the COVID-19 Pandemic, we feel it is important to follow health guidelines recommended by the Center for Disease Control, State of Tennessee officials, and …

New Services to Help Customers

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CPWS is pleased to announce our new Interactive Voice Response System (IVR) that went live Monday, January 6, 2020. This new system utilizes IVR technology, through simple phone prompts, to allow customers to report power outages more quickly and without extended phone hold times. In addition to IVR, CPWS recently partnered with Cooperative Response Center (CRC), an off-site call center, …