Call Center Representative

Columbia Power & Water Systems seeks an individual for a full-time, non-exempt position to assist customers with various inquiries regarding bills, services, and policies.

Duties/responsibilities include following: answer general customer inquiries regarding CPWS bills, services, and policies; process customer payments over the phone and issue receipts; coordinate CPWS efforts to resolve customer complaints; assist customers with new service applications; troubleshoot and resolve any service related problems; promote the sale of Broadband services; enter service requests in Customer Information System software; enter information into necessary computer systems accurately and in the correct format; ability to work assigned shift rotations; and other duties as assigned.

Required skills/abilities include the following: acknowledge and adhere to all CPWS policies; regular attendance at work; perform duties safely without endangering self, others, and the public; ability to use eyes, hands, and fingers to operate computer keyboard quickly and accurately; ability to read and write; ability to work with the general public; ability to perform repetitive tasks; ability to use mathematical skills to be able to add, subtract, multiply, and divide all units of measure; ability to read, understand, and follow instructions and job-related material; and the ability to work inside.

Physical requirements include the following: ability to occasionally lift 0 – 20 pounds; ability to lift and/or carry objects weighing 0 – 10 pounds for 2 hours a day; ability to sit for 2 hours at a time; and the ability to talk, see, hear, reach, handle, and feel.

Education, experience, and qualifications include the following: high school diploma or equivalent required and previous customer service experience preferred.

To apply for the position, interested applicants may submit resumes and/or applications. Resumes may be submitted by visiting CPWS’ Indeed.com Career Page on-line at https://www.indeedjobs.com/columbia-power–water-systems. Applications are available on our website at cpws.com. If not submitting a resume on-line, fully completed applications can be mailed to CPWS, ATTN: Human Resources Manager, P. O. Box 379, Columbia, TN 38402-0379. On-line resumes and/or completed applications will be accepted until the position is filled. Salary commensurate with experience and qualifications will be discussed only at interview. Excellent benefit package. Drug-Free Workplace. Drug testing is a condition of employment with CPWS. EOE.

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