MAKE A PAYMENT

pay your bill online with check or card

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USAGE HISTORY

view your power/water usage history

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PREPAY

pay your bill in advance to avoid late fees

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MY ACCOUNT

Your monthly billing will consist of charges for electrical usage and water consumption, as well as sewage and sanitation charges. If you have PowerNet services (cable, internet, or telephone), those charges will also appear on a monthly bill.  
 
For Your Convenience, CPWS Offers the Following Ways to Pay Your Bill: 
 
Main Office – 201 Pickens Lane 
Night Deposit at the Main Office 
Mail – P.O. Box 379; Columbia, TN  38402-0379 
Bank Draft – Have your bill automatically deducted from your bank account on the due date. Click here to download the authorization form.
Online – Pay with a MasterCard or Visa Credit Card or Check by Internet through a secure connection.  
NOTICE: Any payments made online will be posted the following business day, and will be subject to any late fees and/or reconnect fees incurred if payment is received late. 
Check by Phone – Simply call us at 388-4833 and have your check ready. 
If you would like to receive your monthly bill by email you can sign up online by clicking here.
 
Should you have any questions concerning the sanitation charges, please contact the City of Columbia Sanitation Department at 931-388-8650.  
 
Questions regarding sewage charges should be directed to the City Waste Water Department at 931-388-2419. 
 
Outages
We are at your service 24 hours a day.  
 
In the event your power should go off after hours or during holidays, call us at 388-4833. However, before you call, make sure the problem is with CPWS and not your equipment to avoid any service call charges. 
 
For broadband (Internet, TV, Phone) outages after hours or during holidays, please call 388-4833. 

GOOD SAMARITAN PROGRAM

Will You Help?

Just $1 or more a month can help provide power to a Maury County family in need

You can add $1.00 or more per month to your CPWS payment and we’ll do the rest through The Family Center’s Good Samaritan Program. To sign up, simply call our office at 931-388-4833, or click the button below to sign up online. 

Sign Up Today

Round Up for Classroom Technology

You have an opportunity to place technology in the classroom and impact students’ lives…all through a few cents each month. Round up your Columbia Power and Water Systems payment to the nearest dollar and consider adding an additional monthly donation. This money will go directly to the schools you designate and will only be spent on classroom technology.

In past years, CPWS customers have funded tens of thousands of dollars in computer hardware, software and other technology supplies for classroom use. Do your part by filling out the form today!

Roundup for Education

For more information about the RoundUp Program, please call CPWS at (931) 388-4833.

Customer Service Policies

To learn about our current policies, rules and regulations download or read the pdf.

Download the PDF

CPWS is a municipal utility governed by a Board of Public Utilities appointed by the City of Columbia. The Board of Public Utilities establishes policies and procedures related to the use of CPWS services.

Power services are regulated in part by the Tennessee Valley Authority. If you have an unresolved issue or complaint with your electric service account that cannot be resolved by CPWS, TVA may be able to help. You can learn more at TVA Complaint Resolution.

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  • 931-388-4833

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